BHLDN refund takes two to three working days with the same original payment method. Tip for consumers:Return the WHOLE return policy. You can find contact details for BHLDN above. BHLDN has a rating of 1.56 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. when you purchase a product that is clicked through one of the outbound 0. Do they have a contact us page? BHLDN has gorgeous bridal sashes that are reasonably priced at $350 or less. Once you place the order at BHLDN, you can track by given BHLDN tracking number. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. If I could give their customer service negative stars I would. For merchandise returned within 30 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. Updated April 17. I am waiting with blind faith that somehow I will get my refund Side note, customer service number is disconnected. I waited another 8 with no luck. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. You don't have to return the merchandise, and you don't have to pay ' (https://www.ftc.gov/business-guidance/blog/2014/10/law-and-unordered). We're always here for you Contact us via chat, 24/7! I said I needed a dress overnighted. Don't miss this chance! This has left me having to find something new with very little time left. They are providing 24/7 service to you. I may not like it or it may not fit but Im guessing returning wont be an option. Long story short, because of their return/exchange policy, I've essentially paid for TWO wedding dresses and almost a year later, still don't have a refund for the FIRST dress. Inspired by the Dutch word for? Issued refund: February 2019. Will never buy from them again and will tell everyone how horrible they are. Scan this QR code to download the app now. They don't stand behind their products. BLDN is HORRIBLE! At the start, the customer service representative was helpful. I wanted to update my last review because overall, I love my dress and everything worked out in the end. Product shipment, payment, communication, billing, and any kind of service-related complaint about BHLDN can be filed via the specific BHLDN complaint section. I have absolutely no way to know if the package was delivered back correctly. - 2 of 4 dresses shipped with stains Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Don't order from them internationally. When she returned and tried on the bridesmaid dress it was too small. There are also other special BHLDN Promo Codes for you. The lady that helped me was super rude. Plus, you don't have to pay for shipping the goods MORE+, Big money-saving time with BHLDN Promo Codes on January. Processed return: January 2019. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I went through the checkout process, put in my card, received a confirmation page (didn't have time to write down the number, thinking I'd get a confirmation email), and saw that the money was deducted from my account. AnthroPerks members enjoy free shipping on all orders $50+ every single day. Do not order anything from them. You will save $16.62 on average in Save An Further 70% At Bhldn Today. - 1 dress shipped in the wrong size. Reviewers complaining about BHLDN most frequently mention customer service, wedding dress, and return policy problems. Several times the customer service told me they would resolve the issue and contact me within 1-3 days. You can apply free return policy online. Reviewers complaining about BHLDN most frequently mention customer service, wedding dress, and return policy problems. Seems like bad reviews fixed or so. By sitting home, you'll be able to relish all flavors of life. Back zip; back tie Polyester; poly-spandex lining Professionally clean Imported New without tag Very good . The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. The employee I spoke to was very rude. The opening hour is shown on the store list or on a map. After several calls requesting a store credit and speaking with managers in customer service it was denied. It costs more than $60 to even repair it - but bhldn won't do a return or anything / even if the quality of the product doesn't matter. BHLDN 766 Brackbill Rd. Hesitation will make you regret. No they're not legally obliged to, but it's soured the whole experience and I won't be advising anyone to shop from there. I don't know how you mess up measurements that bad. Flash forward to about a week later and I receive an email from BHLDN saying please contact us within 7 days or your order will be cancelled. I WILL NEVER SHOP HERE AGAIN.. BHLDN needs to get their online and in store experience fixed. The BHLDN return policy states that: Customers can get a full refund on eligible items if they are returned within 30 days of purchase or delivery Products must have tags and be in their original packagings Merchandise must be unworn and in mint condition (wedding and guest dresses cannot be altered before returning) I was assured it would be quicker shipping and arrive on time. . Bottom line: it may be helpful to ask them for a name whenever you talk with someone on their customer service line (per management today, they will only give you their first name and last initial, but this may be worth it just to have proof, as that seems important), to talk with multiple people if you are trying to return an item within the window and are told you cannot for ANY reason, and/or to go the paper trail route via email. To write a complaint about BHLDN and get an answer from the officials of BHLDN, Complaintsboard.com's objective complaint writing and answer providing system can be used. Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. By continuing, you consent to the use of cookies. BHLDN could not care less about their customers. My dress is of great quality material and its more than I expected. By the time I had received it and asked for an exchange the dress had sold out so they couldn't ship the correct size. I wanted the belt or sash from BHLDN to make sure the color would match. I said she had left me on hold to check stock, nothing else. I am stuck with that dress! A comprehensive guide to finding your perfect fit. View the job description, responsibilities and qualifications for this position. BHLDN owns many famous mid-morning fashion designers, including Tracy Reese, Catherine Deane, and Fleur Wood. After you have confirmed your return with BHLDN by Anthropologie's customer support staff, they will help you arrange a free pickup from either UPS or the United States Postal Service. If you get a chance to shop online while staying at home. Word of Caution about buying on AJ Madison. You just need to follow these tips. I tried to call their customer service line and it wouldn't even go through. Plus, you don't have to pay for shipping the goods. I said she had left me on hold to check stock, nothing else. Position: BHLDN Senior Stylist Full-Time<br>The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I have pictures of my amazing shoes with the beautiful presentation, unfortunately this website doesn't seem to support picturessorry! This was love at first sight, the fit was perfect, length was easy to fix, super comfortable, elegant and unique, felt like a princess and danced all night with it. I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Their Headquarters are located in Philadelphia. Unless you are in a dire emergency to purchase anything bridal -- do not go here. Let us know the issue and our team will review and address it. He also tells me he can see that the dress is getting ready to ship out on Friday. In order to ensure that I had a dress for this upcoming wedding, I then had to purchase a new dress (now putting me out over $400 in total) and wait to hopefully be reimbursed once I received the gift card. now on the site, but when I contacted customer service they are like no we don't have them. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Feels so scammy. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Not to be a Karen, but Im really shocked that a somewhat high end retailer like Anthro has customer service this bad! I told them that I had proof that my card was charged, and they said that cannot be the case. Get 25% Off Orders At Bhldn.com Take $45 Off $450+ ORDERS With Promo Code Get 15% Coupon Once Registered Take 15% Off Shoes And Handbags Show Code Get 40% Off Highest Priced Item Show Code Enjoy 15% Off Your Order With JJill Credit Card Show Code Take 60% Off Sitewide Order At Bhldn.com Show Code Enjoy 40% Off Your Purchase At Bhldn.com Show Code Now a special offer has been sent to you: Save An Further 70% At Bhldn Today. Absolute trash. Scalable and flexible pricing that grows with your business. Katie C. WA, WA. The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. I placed an order end of April, delivery lead times on their website said 7-10 business days and mid-May, having not received any updates on my order I chased and was told the item was on back order until the 3rd June, so nearly 2 months after placing my order! Last week (February 2023) I took the dress to get altered and found that BHLDN had sent me the wrong style and the wrong size (a Lyra in a size 12). Customer service is awful. "Quinley" off-the-shoulder lace mermaid wedding dress. I order 3 small tops and 1 full wedding skirt. First time I called in regarding a return (due to COVID wedding cancellation for a bridesmaid dress) they sent me a return label and said refund, sure no problem. DECEPTIVE wording. It took one month to arrive. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Echoing many others' complain. The sales associate literally started crying while I was talking to her manager. Truly appalling customer service. Job. Terrible customer service. Ordered a pair of shoes for an event and they overcharged me. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hesitation will make you regret. While Bhldn Gives You A Free Gift With Every Purchase covers all categories, there may be some other conditions of use. You can also reach via their contact phone number: 888-942-4536. I ordered a bridesmaid dress for my daughter who was living outside of the country. Feb 14, 2022, 08:00 ET. The BHLDN express shipping takes 2-3 business days to deliver your BHLDN parcel. "Jessilyn" strapless tulle skirt wedding dress with floral embroidery. Can I contact BHLDN through Facebook, Twitter or Instagram? The representative asked if they had the dress in stock, did I want it? If you continue We had a one hour appointment and we were rushed, we only tried on THREE dresses BHLDN order is Not to be trusted. Would ask is if we were saying yes to the dress! I finished that conversation feeling very upset because she was so mean on the phone. Either call UPS with the tracking number and have the package delivered to a UPS store, or call one of your neighbors (or even a friend who lives near you) to just take the package in their house until you return. Influence: acts as a brand representative reflective of the company . 802. I still think bhldn should do a better job at helping their brides with the exchange process because their gowns sell out so fast. I got this response THREE TIMES before anyone even answered my direct question of can the shipment be delayed or intercepted to which they responded sorry we dont know how to do that and then they basically told me to figure it out and bye (they also block UPS from doing a delivery change). What is BHLDN's phone and customer care email? It didn't work. She refused to look up the tracking number to see the dress was already delivered to their warehouse and told me my only solution was to purchase a 2nd dress while I wait 3-4 weeks for my exchange to process then Id get my money back from the first dress. I called bhldn customer service to see if I could possibly return/exchange the dress (tags still attached and had not been worn) and purchase another one. Complaint resolution platform that has been successfully voicing consumer concerns since 2004 business days to deliver BHLDN... Responsibilities and qualifications for this position overall, i love my dress and everything out! Service told me they would resolve the issue and our team will review and address.! To be a Karen, but when i contacted customer service it was denied always here for you frequently! Consumer concerns since 2004 she returned and tried on the phone on map! Of cookies my last review because overall, i love my dress and everything out... 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