No. You can get more air from your fan by making sure the fan control is turned up to the desired level. Direct vents are a completely sealed system; B-vent appliances are not. For more information visit http://bit.ly/1RzNX4k How can I find the model or serial number? In many cases a gas fireplace has several facing and trim options. If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word "ON" is in the 6 o'clock position. You should only be using seasoned wood, newspaper, or kindling. Additionally, burning wood voids the warranty of the hearth kit. 2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius. - Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off. Can I remove my gas logs and burn wood on the hearth kit? Are gas hearth products expensive to operate? Can I burn unvented logs in my wood-burning fireplace? Heatilator carries Reveal model B-vent gas fireplaces which are sold without fixed glass on the front. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation. Does a direct vent need to be on an outside wall? LP units run slightly higher. Large metal artwork can interfere with radio frequency. 5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver. 6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. It is also an extremely popular option for bed/bath sitting rooms. Does a direct vent need to be on an outside wall? This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. Remember to shut the gas supply valve off (picture #1). What does an outside air kit do and do I need one? There are two reasons for this. A third source of odor can be from the adhesives used in surround materials. Don't worry, we provide helpful step-by step directions for relighting your pilot light. Hearth & Home Technologies uses a remote control system with security codes within each model. The wall switch requires low voltage electrical wiring. When the thermostat calls for heat, 24 volts are sent to the electronic ignition control module, which energizes the furnace blower and other systems and sends 120 volts to the HSI. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. Heat N Glo Fireplace Burner Won't Light. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the learn function activated to its designated receiver. Your local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to "on" to ignite your main burner. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. LP units run slightly higher. Can I use my gas or wood appliance if the power is out to my home? Make sure you replace the logs exactly as they were originally placed. Your fan kit has a rheostat control (like a light dimmer). Why? When the main burner is off the pilot is also off. Excess moisture inside the home can contribute to odors, mold and mildew inside the home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit. 3. On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation). Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely. {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"dhl0cpgnaqrhetr3d3xzdsg5","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"188.132.204.22","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"TR","PostalCode":"N/A"}}. If I want to convert my wood-burning fireplace to gas, is a set of gas logs or a gas insert going to be my best option? The louvers allow room air to move around the heat exchanger. View demo >. It is completely unnecessary to unplug or remove batteries from the receiver. Please comment on how to fix What's wrong with this? This will ensure that your appliance is functioning properly. Your decision really comes down to how much a priority heating efficiency is for you. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner. 4) The remote hand-held transmitter has not had the learn function activated to the receiver. Can I install a fireplace or insert myself? Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace. Heatilator ND4236i won't light Hello all. Please check with your builder or installer on the insulation of the chase. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. In either case, the RCT-MLT functions will work unless the "on- off" feature of the wall switch or fireplace switch is in the ON position. The highest priority goes to the ON/OFF switch located near the valve assembly. Can I use my gas or wood appliance if the power is out to my home? Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Drip Loop FAQs How to turn off the pilot light in a Heatilator fireplace? Direct vents can be vented vertically or horizontally through an exterior wall. How should I use the glass doors on my wood-burning fireplace? The fireplace flame does not turn on and off at the exact desired temperature. Learn more by viewing the "Power Outage" video in the Troubleshooting & FAQ Videos at the bottom of this page. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price. 1. In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. 3) A Solenoid (for remote model RCT-MLT). It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. I have a heatilator model ND4236 gas fireplace, with a pilot light. 5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. Why? We do have several models of wood burning or gas burning inserts that are designed for retrofit into an existing masonry fireplace, and they come with special venting that can be used inside an existing chimney. Can I cover the louvers on my fireplace or insert face? You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. If the chase area or doghouse is not insulated adequately, that is another possibility. Does the cost of the fireplace/stove/insert include everything I will need for the installation? Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. Note: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you. How do I know where I can place the gas logs? ** Note: Some valve assemblies may be inverted in their brackets. Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. Safety Feature: child proof setting to disable the on/off button and manual shutdown after 9 hours of continuous operation. The Manufacturers Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. We offer both a full line of inserts and vented gas logs to choose from. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base. Furthermore, many local dealers will not service a fireplace they did not sell, making the authorized service of your product much more expensive. This switch will activate the blower when the firebox heats up to a certain temperature. If your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 "D" or 4 "AA" batteries (depending on the particular ignition system), it will work in event of a power outage. The single largest by-product of the gas combustion process is water vapor. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL.