Cancelation fee! However, its my position that their furniture is poorly constructed with cheap material delivered by shady men who dont care what shape they get your furniture in the house because they are not employed by Ashley Furniture and get paid by how many deliveries they make. So I wait, for the third delivery of the so called call replacement set, and it finally arrived, DAMAGED. Complete Lack Of Communication!!! The company is owned by father and son team Ron and Todd Wanek. not worth it. After waiting a month for a refund from Ashley, I get the check and deposit it into my account. Take my word and stay away from the South Blvd. DO NOT BUY FROM THEM! Still no couch. I would have fixed it a month ago. First off they was coo, tried to be helpful. While not every furniture shopper has the same criteria, style demands, or budget when selecting new pieces for a home, we purposefully included furniture brands that offered different price points. THe 27 went and came and no delivery then we get a notice that it will be delivered on the 13 of January and again no luck ( it was not loaded into the truck). What a huge waste of time. We are so livid about this whole customer service sh*t! Ashley Furniture is a furniture store chain that sells name-brand products for the home and office. We have been calling, emailing, texting at least twice a week for 6 months with hardly anyone responding. Bought Furniture 4 months ago From AshleyCurrently the Kitchen table bench seat has a leg popped out of it's brace.. now it's wobbly.. Especially one guy works there (black guy) he was being very pushy. I appreciate the entire experience with this store. He walked my through the showroom and we sat and tested bedroom and living room sets. He said that the chairs didn't come in a set of two as the kiosk indicated. I paid $258.80 by personal check, and the rest is financed with a Wells Fargo Credit Card applied for during the sale. This was comfortable for both of us. Shockingly, the DM now won't return my phone calls or emails. High-quality craftsmanship, simple and elegant designs, and a range of traditional and modern takes on furniture keep Bernhardt Furniture Company as a strong influence in the furniture industry. We have been fighting with them to get our billed correctly since July.. it's now November and it is still not right. Sadly they didn't have them on the showroom floor; but worst off, they also do not offer color or fabric swatches. This is the most unpleasant shopping experience I have ever had my whole life Ashley is definitely QUICK to get your money, and the rest is your own story gooood luck! So we had to send it back. Horrible customer service. no.. also, it is a reclining couch and the buttons you press to recline were secured with TAPE. The man even stated, "There's no way she can get these on herself". Articles may contain affiliate links which enable us to share in the revenue of any purchases made. It is not Wear and tear. Seriously? I went online & ordered an Ottoman I paid using my Credit Card & I saw that the money was pending to come out of my bank account & I had the cash in there! Jasmine Harding, Amanda Tarlton, Lexington King Oyster Bay Tufted Standard Bed, Lexington Shadow Play Tatum Solid Coffee Table, Coaster Eastern Ojai Upholstered Headboard, Weathered Natural Wood Everett Console Table, 11 Ways to Make the Most of Your Towns Curbside Cleanup Day, The 8 Best Outdoor Furniture Brands of 2022. YOU HAVE TAKEN A LOAD OFF MY SHOULDERS!! I got the parts like almost 2 months after the fact. you never honored our warranty when your dining table started to peelwill never buy from you again! I don't understand how such a design can pass quality testing. The absolute worse service and product i have ever purchased in 80 years. Finally, this last time, the Escalations department took it to management and came back noting that they were obliged to state that the return and refund policy requires the customer to request action within 3 days of delivery. I'm appalled and would never recommend your "brand" to anyone. We previously bought a bed from him, then we bought two book shelves, and now kitchen furniture. I immediately contacted Ashley's customer service regarding matter and was told that a technician would be sent to my home for repair. If you are looking for any furniture I recommend you stop into this store. Chairs have never been sat on! I was looking for bar chairs and of course, every one was not qualified for the sale because they already had a discounted "manager's special price." The third was supposedly on back order. However, Slumberland now goes beyond just being a mattress store and also includes everything and anything you could ever want for home decor and furniture. poor delivery services, damaged sofa Ashley refused to credit or pickuo, HORRIBLE FURNITURE AND HORRIBLE DELIVERY SERVICE. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. do not be victimized!! They put the mattress on a dolly and left it out front for me to handle. They refused to give my money back or credit my card for the $1700. But this experience has led me to a point that I have decided never to buy from Ashley. DO NOT BUY FROM THIS COMPANY!!!! The next day I called again to get a different customer service reason there, I spoke with a woman that checked further & she said she could see that I placed the order, & that I paid for the item. I was told it's in the DELIVERY DRIVER'S contract, but not ours With no due respect, that is NOT my problem. We also purchased their "No use/No Lose" warranty. We are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys. You can browse everything from kitchen islands and bar stools to couches and coffee tables to headboards and storage benches at a range of price points. After talking to customer service - they placed the couch exactly where asked and it fit perfect. No sir. I do understand that things are backed up because of covid,but they don't even bother to keep you updated about your purchase. We wanted a sleeper sofa. Customers find the higher priced options to be well-made, while there remains some disagreements with the durability of lower priced options. Was told I would not be charged for the furniture until delivery. Sales manager treated us horrible as if we were some idiots who do not know what is good. Such a hassle on this. No one was willing to come out to our home to take a look at it. Sort of like sleeping on a plastic tarp. The first delivery had an end table that was assembled incorrectly; when I picked it up, one of the legs just fell off. PissedConsumer 2023 All It has really helped us build up our credit. after The 4th week she called to check on the delivery date and they told her it will take another 2 moths, "really". Worst Company I've Ever Had the Displeasure of Dealing With. I needed to buy some furniture for my new house. No one can stand to lay on it its horrible. Hesitantly, we agree and pay the delivery fees, and note down the exact date that they said they would deliver it. Sales A+. Horrendous. YES! I have been forced to waste a ridiculous amount of time and energy dealing with the store as well as the customer service phone line because they sold me a broken sleeper sofa. convenient, easy-to-browse website. They say what they need to say to get your money, and when they fail to follow through, they couldn't care less. I purchased a recliner for my 90 yesr old mother at the Ashley store in Mobile, AL and was led to believe at the that protection plan that I purchased covered damage to the chair. A few months later it happened again and the protection plan I purchased did not cover the issues with the cushions. From rustic chic bedroom designs to traditional dining rooms, Ashley's collections are a good option if you want plug and play style for your next room upgrade. Highly recommend. After spending more than $20,000 on new furniture, they refused to work with me on a factory defect. Save your money and time and headache and do not purchase anything from Ashley FURNITURE. Salesperson started to do some pricing and then told us it did not come in the full size. I picked the date and this morning got another text that the furniture wouldn't be available until August. Evelyn Solan was amazing friendly and knowledgeable of her product. Love my new couch! I happened to buy a dining set and a coffee table along with the corner tables on Nov 2nd. While Mr. Wolf was on the other line with my husband confirming that it would be there by 9PM as promised. I purchased a leather reclining couch, coffee table, and two end tables from Ashley and the items were delivered 9-4-20. We called to try and get it sorted. Receipt and verbal confirmations said it would be delivered on 11/20/19. When we mentioned that we were moving in 4 months and not immediately looking to purchase furniture that day, she turned around and started talking to another associate in the middle of my boyfriend's sentence. the head board and the side pieces where the wrong item! I asked for the replacement or refund one day after delivery and Ashley Furniture did not respond. Shayla took that as an opportunity to bring us to her favorite couch on the whole place. The mattress salesman however wasted his time and mine after i told him multiple times that i was not going to buy a mattress over 500$. We value your privacy. after many phone calls to store and "emails and calls to the product care insurance Team, Yes they do not do their warranty the out source it"we have had no phone calls emails or any correspondence from anyone at all. After 4 days went by I called and they had no record of my order! I purchased my couch on 5/30/22 and it just arrived today on 7/5/22. I totally recommend this place and they also offered a 5 year warranty. I paid for the furniture over a month ago and despite numerous attempts to speak with literally anyone, I still have not been contacted. The pandemic I could understand slowing the delivery of the bed as well but honestly my personal opinion is there was not a legitimate reason to make anyone wait five months to receive something they have consistently been paying for I am beyond disappointed with the customer service. Price Range: $$$ to $$$$ What To Buy: Gleaming Primrose Mirror$548 and Velvet Elowen Chair$398. I was very disgusted especially as he kept reminding me that I can cancel my order and pay the restocking fee. I ended up buying a leather recliner chair and was helped by Maryanne. Each brand score is calculated based on set of relevant criteria and displays company performance over time. La-Z-Boy has five manufacturing plantslocated in: Plus, they source their parts and materials from America: Ashley has manufacturing facilities in the USA as well as international locations overseas like Vietnam and China. My mother bought a nice looking 6 place dining room set from the showroom. They still have not made any attempt to fix this other than posting on here that they would. My voicemail is not full. This is the first time that I purchased due to great reviews on their furniture, on unfortunate events the sofa we purchased was not a fit for us. She is amazing and made the experience wonderful!!! Yesterday a new worker named Kenia who would not release her last name, told me her boss MARYLOU B. ESTOLERO closed my case without a conclusion or informing me. So ok I left. There were soo many other mishaps that if I were to listed them this would go from a review to a pamphlet Save yourself the time and aggravation. Instead they charged us for the correct rug without taking the wrong one. Lexington Home Brands is an experienced player in designing, sourcing, and manufacturing upscale furnishings for both indoor and outdoor living spaces. Still No Word. It took us 2 hours and 2 separate attempts in-store to finalize the sale. I guess they have a 15 minute window left? We ordered a full living room and dining set. No lumbar support at all. I told the salesperson we were a definite no on one brand. Like all things you read on the Internet, understand there is no better judge than yourself. Our website collected and compiled various consumer reviews about Ashley Furniture and Slumberland Furniture as well as customer ratings and recommendations for these brands. They both showed us various choices and made our decision very easy. Under normal use, with average-sized people, these sofas lasted less than a year!! They banged my walls, cracked my hallway stair and dragged the boxes throughout the room leaving scratch marks everywhere. Caution!! I walked inside since I was stranded from the storm and asked a gentlemen that was working there where the restroom was. I am absolutely appalled by the way this store has treated us. There is a quality issue here and a defect in materials used. I'm disappointed in the customer service i've received and never plan on giving Ashley Furniture any type of positive business. Worst furniture experience I've ever had! Adding to Ashleys deception concerning the truck story, Ashley now confirms that I have no pending order! In late 2016, my wife and I purchased a sofa and loveseat from Ashley. My mother was very pleased with her delivery. 2. She also provided a detailed summary of the items we were getting. I purchased a table on 12/1/20. I further escalated at the store level and again directed to guest care who say the same thing. In 2019 we bought a loveseat and mattress set from Ashley. Ashley's Homestore is a bit expensive but does give many good deals. I waited for about a week before I grew impatient and call back the manager explaining to him that I was waiting for the callback he promised. At this point I'm over how patient I've been. They dont honor their written promises to assemble furniture! We had a great purchase experience with Desi. I have made about 3 phone calls to check on status of my barstool. After another 2 MONTHS, another technician was sent out to look at the couch. Our salesman assured us that the mattress and frame would be delivered the following day on July 8, 2020. Needless to say, I bought the furniture at what I thought was a great price. We're talking a massive 150 lb. We have tried everything we can think of to cancel this order, including going into the store multiple times. Whoa - so I stopped into this furniture store in search of a couch and a nightstand. We definitely regret walking into this place. I will be paying off my credit with them and never buying from them again. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. Come delivery day, yay! Then a day later since I hadn't heard back from anyone, I called them to find out that the earliest date of delivery is now 17th December! Was contacted on Monday and was told the mattress would be delivered on Wednesday PM. 09.03.21 Not A Peep Since August 26Th When They Submitted A Claims Request - Email From Robin Dated 8/26 - The Liability Claims Department Emailed The Manufacturer Today For Claim Status And We Are Awaiting Their Reply. It was not busy. When I get in, I have to get into the middle because the side is somewhat droopy or slanted and it is difficult to stay on it. Warranty is a complete scam if you ask me! Overall- we've purchased furniture from multiple places because we are furnishing our new house and this was the worst one to deal with. The team in the Bayshore location in San Francisco is one of a kind. I would definitely recommend buying elsewhere. We were serious about our shopping experience and originally had positive and friendly engagement with her. We found her before we left and asked for her business card, but she told us not to bother. Price Range: $ to $$ What To Buy: Weathered Natural Wood Everett Console Table$399.99 and Distressed Wood Bistro Counter Stool$199.99. Confirmed delivery for today with a time frame. Ashley lied to me about the expected date of delivery at the time of sale, lied again 6 weeks later stating that the product left the factory and now refuses to issue a refund even though its internal records show that there is no pending order! Again they promised a new on in a box that would be delivered 8/4/2020. 40% off and they have 12 month finance option. At this point I was upset and refused to business with this store on principle. Ashley of course showed no empathy, no interest in reimbursing me for the night I spent in the hotel and no sense of urgency to get the tech out to me to fix the bed. If I could leave no stars, I would. She said she would know in 48 hours and would call. After hours and no phone call, I finally reach another associate, who said he wasn't sure why Albert promised me a 3-day delivery because there had been a "delivery freeze" for that week and that sometimes "he says that to make the sale". 2:30 passed and I had heard nothing. Arm Height: 24.5H. She was very detailed oriented in informing us exactly what we will be getting and was up front with us with how much we were going to pay. They should have their CEO fired! The manager refuses to refund her money. What a waste of time. We are located south of Walmart on the truck bypass on Garfield Ave. This is totally unacceptable for very Expensive furniture. I know we never will. Can we get our money back so we can buy furniture for Christmas. (My husband has been dreaming of having a rustic bar with crazy stonework that costs thousands of dollars so, needless to say, our decorating ideas for the basement are a little different, haha.). Maybe it's Levi that you shouldn't trust and not Ashley's. The $550.00 I spent for my warranty is worthless. Loving the piece we decided to move forward with the order but asked that the other two pieces get delivered on time so we had furniture. Our table and chairs were delivered. Terrible experience. No communication from store or Mr. Wolf. We tried to explain the situation but no one would listen to us. I asked to be escalated to management because the rep wouldn't answer my questions clearly and she hangs up on me. Compare slumberland.com vs ashleyfurniture.com traffic analysis, see why slumberland.com in ranked #58 in the Home and Garden > Furniture category and ashleyfurniture.com is #2769 for free - Click here We found one we really liked and went home to measure to make sure it would fit. Every time I call, no one has notes documented. We go in furious because how far we drove to get this situation fixed and say they found one at another store and the manager Corey would personally pick it up for us to make sure it's delivered with the rest of our stuff. We are shopping for a new loveseat and saw one from Ashley that we wanted to see in person. We contacted Ashley and told them we wanted to exchange the dresser. I dont think its fair that i have a $1700 bed no one can stand to sleep on. And of course THEY DIDNT CALL BACK. Delivery 3 came today. There is clearly a design flaw as the bed does not have wooden slats and instead just has 3 very thin metallic slats. The mattress is like a bag of springs. We have called and asked if we had put the springs together right, it's good. If you use one of these and buy something, Slumber Search may make a small amount of money. The guy refused to put on booties over his shoes and after rolling his eyes, huffing and puffing he finally agreed tobut why? Stay away from Ashley. We purchased my daughters bedroom set with the Furniture Care Protection (FCP) plan. That surely wouldnt help those expenses I was told they have. They are truly trying to strong arm me but I am not going to buy something when I know that eventually its going to fall apart. So bad. Not ideal, but I understood. The delivery was for June 28th. I would have to order it full price. Thankful, Ashley has drivers like Terrell and dispatchers like Shatara and Cassaundra who do the best they can contribute to save Ashleys customers. I am in love with this mattress! I will never shop at this furniture store again! Theres even an entire section dedicated to storage furniture, like custom closets, ottomans, shelving, and armoires. All I have is damaged goods Stay away, go to pottery barn. I will never again purchase here and discourage anybody from ever doing so. Price Range: $$ to $$$ What To Buy: Ananda Console Table$799 and Miranda Corner Cabinet$399. So before doing that tomorrow I call to verify my delivery only to find out that it won't happen until the 2nd week of June as the only thing in the warehouse is my ottoman and area rug!! I didn't hear from them at all so I called on the 20th only to find out that apparently the guy I spoke to didn't put in my file that I would accept a partial delivery (I call bogus on that). Ashley customer furniture felt that it was "he said, she said" so too bad. What's more disappointing is that we were so ready to drop if he had just been a little nicer, friendlier and a better communicator. After spending over $7000 in this store in the last 3 years, the manager refused to honor the online advertised price for two measly mattresses because they weren't making money on them. Burrow is a popular direct-to-consumer sofa brand thats built its reputation on its modular sofas and affordable seating options. The store is a scam. Buyers beware: These people take advantage by selling very poor quality furniture and not standing by what they sell. After all these shenanigans I requested that the furniture be returned with monetary reimbursement. Consumers like its price-matching program, discounts and variety. Our site is exactly what you need!Furniture.com aggregatesquality furniture ina We are now out shopping for a living room set from a reputable company so we can sit in our living room once again. Okay. So now I am stuck with a dresser that smells like formaldehyde and out the money. Then they said 11/24/19. We ended up having to pick all of our order at least 3 weeks later. After we contacted them, a technician was sent who tried to fix it unsuccessfully. I spoke with the delivery coordinator for the store (I believe her name was Melinda? The delivery time online would have only added two extra days. The delivery driver advised me that a technician would come out and after determining he couldn't fix it would have it replaced. That was a fraudulent statement which later they blamed on our salesperson. And it looks just as good, if not better, in person! When it became clear that I wasn't ready to make that purchase, they started working with other people, and I became invisible. Agreed they smell was horrible. We are now at a lose for what to do. Veteran this is unacceptable. (These will all break down the foam portion of the mattress.). When she charged our card, she ONCE AGAIN charged it for the full amount. We spent more money than we wanted and got "higher quality" furniture than we'd ever purchased in the past. Horrible, just horrible. When you look at the tag, youll notice many pieces of furniture from La-Z-Boy are produced in North America. She is among the elite for the excellent customer service she gives. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The delivery person could not fixed tables so called in to arrange new delivery. I get home and ready the warranty paper that he did not provide until after i signed and it DOES NOT cover fading, rust,normal wear and tear, seam separation, stress tears, loss of foam resiliency, pilling or fraying. ashley sleep mattresses starting at $129.99 dining room tables starting at $99.99 beds starting at $189.99 sofa and loveseat sets starting at $879.98 recliners under $600 hundreds of styles available in-stock & fast delivery shop in-stock just for her mother's day gifts shop mother's day easy-breezy backyard bliss Slumberland North Branch is a part of the Slumberland family of home furniture and mattress stores. By May one of the legs came off. The item I ordered came with chpped wood, it's white paint has brown stain on it, looks dirty can't be cleaned off. They'd be better off having salaried employees who are well-trained in product knowledge and how to put customers at ease instead of commissioned salespeople who either can't answer basic questions or won't bother if you're not going to buy TODAY!!! DO NOT BUY A GRUVE MATTRESS. My husband went to the store and was told no store manager so we cant get our refund until Thursday . We bought a Bed from Ashley. And to top things off, I'm 8.5 months pregnant. The other side was noticeably higher than the side I was sleeping on. After this I will NEVER recommend Ashley's which is sad, I've bought from them my entire adult life and will no longer support the business with poor ethics and customer service. The company doesn't use solid wood on many of its furnishings, but the. I returned and asked for a refund. Plus pay $500 in restock fees and another $50 to have it picked up to return it. We will never use them again. We were greeted by a nice woman who then introduced us to our salesman and it all went downhill from there: 1) I can't even remember his name because he never introduce himself formally. No thanks. My Couch Did Not Come Until December. They came, they assembled and even showed me how to use the extension feature on my dining table super professional, courteous and cleaned up after themselves. Utilizing a degreed interior designer will help youbring your dreams to lifeand make the experience as comfortable as possible. Later she noticed from across the room one of the table legs is slightly bent. Signed, Sad and Disappointed, On may 3 2020 I purchased two beds both with trundled June 25 first part came . The manager there is so rude, young unprofessional kiddo, he was sarcastic making fun of what my 60 years old father says. Each time I requested a callback, but I never received not one callback. While in store i left WITH THE SAME PROMISE OF "WE'LL CALL YOU BACK" . We did not deserve this to happen to me and my family! Liars and very unprofessional. They dont honor their written promises! Wish I could give a - Star or 5! Also just saying, I'll be back! I was being very pushed. The management of this store is such a disappointment. Shady company and awful customer service. That was my bad! We were told by our salesman that we would receive a $300 gift card. Choose the best furniture brands for your needs based on 1,402 criteria such as Products are overpriced and sub-par. It had two drawers. In the end, they did not refund me. Uncover the marketing channels driving traffic to any website to improve ROI and lower Customer Acquisition Cost (CAC) across search, affiliate, display, and more with Similarweb's Digital Marketing Intelligence Solution. It's really beautiful for how cheap it was. I was greeted upon entrance into the store with a smile and so many choices. Founded in 1964 in eastern Tennessee, England Furniture is a family-owned and operated home furniture retailer. We called the store to complain and Sami the salesperson who helped us said that we should have an old set to sleep on while they get us the rest of the bedroom (God knows when) , this salesperson is absolutely out of her mind to decide for us where and how to sleep at night . This is not fair at all we only came here and paid our hard earned cash . Everything has either been the wrong size or the wrong price. It seems to be a scam going on. Joe. We don't adjust Bundle offers, rebates, mail-in offers, offers that include financing Prices that require a minimum quantity purchase Items that are listed as clearance, close out, liquidation, special hour/flash/limited quantity offers Damaged, used, or refurbished items POOR POOR QUALITY: LOOKS BEAUTIFUL UNLESS YOU NEED TO ACTUALLY USE IT, Ashley Homestore not at as good as I thought, If you are Older and Disabled or Veteran stay FAR From these Liars, Ashley does not stand behind damaged products, Worst customer service & worst couches ever, DONT PURCHASE NORTH SHORE CANOPY ITS GARAGE, Very unsatisfied with furniture and customer service, Do not buy from ASHLEY FURNITURE OR BUY WARRANTY. I want this made right or I will never buy from this company again. We recommend Ashley Furniture for its wide selection of materials and designs, affordability and price-match guarantee. this company is absolutely unreliable!! Slumber Search is supported by readers. I was actually told by the service rep that salespeople lie and I should never believe them! Can you imaging I file a claim in the 2nd week of (December 2022 )of using this piece of crap sectional.