Now, BrightGauge allows us to have a constant live view of our business! At Stack Advisors, we help them tune the systems, integrate LabTech with Connectwise and make sure data that is properly collected. We have been working with BrightGauge for over two years now. Highly recommended. BrightGauge Data Dashboards help track and visualize all your KPIs Forget toggling between windows or logging in and out of multiple accounts. Awesome product, awesome team! Snapshots is your data warehousing lite solution. There's no going back. Keep up the great work. We highly suggest you RSVP to each webinar now! If you've got questions about Dashboards or want to see Dashboards in action. Even if you can't attend the live webinar, well still email you the recording. You no longer have to wait for a status update, BrightGauge visualizes all of your company and client data in real-time with fully customizable reports, dashboards, and goal lists. All of our 40+ integrations come with pre-built default gauges, so you can start tracking your data right out-of-the-box. So we built it! If you need help, the BrightGauge team is responsive, friendly and knowledgeable. Announcing another big set of BrightGauge Reports updates for this month: your company logo, cleaner background color, and an overall clearer presentation of information. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. Request a Demo BrightGauge + Your DataYour TeamYour KPIs We recently signed up with BrightGauge to utilize their service to generate monthly Network Health reports for our clients. Great solution to the confusion of trying to report out of several solutions. In last month's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared why and how to define your target customer profile (TCP). Having this data at our fingertips takes the guessing game out of where we can improve., See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>, MSP financial health and early warning score calculator. Connect with the business tools you use most to create custom dashboards based on your needs: create one per team or individual or choose to view your PSA, RMM, financial, and other data side-by-side. All rights reserved. With the Snapshot tool, metrics are turned into charts automaticallygiving your customers more transparency into your work and freeing up time for you to focus on other tasks. Taking it a step further, Peter also provides suggested solutions for common pain points around constructing and maintainingthose standards. integration comes with 54 default gauges, so there may not be a need to build any additional gauges on your own. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. The tool is easy to use and can reach not only into Connectwise, but into many other data sources. 2020 ConnectWise. Please reach out directly to BrightGauge for integration implementation and/or support. Score 8.4 out of 10. You will see them move these requests every month. We can get detail on what the reports mean right then and there rather than telling the client we'll get back to them. Documentation Compliance in ConnectWise: I've seen a nonstop evolution of the product. I hear from prospective clients every week about the need to deliver professional, clean and relevant reports to their clients. These guys are awesome!! After reviewing the why, Peter jumps into the how. There is ZERO reason to not use this product. Enter the following Redirect Url: https://apps.brightgauge.co/api/kaseya-vsa/redirect/ I've not seen anything else that makes it so easy to create reports for clients or internal use. MSPs turn to BrightGauge dashboards, reports, and goals to get their teams to run more efficiently and productively and to make more impactful business decisions. Brian & Eric are great to work with. Just enter your email address and password to log in. Forget toggling back and forth between tabs and logging in and out of different accounts to access the business intelligence (BI) dashboards you need. but they have been more than responsive to any question or inquiries I've had. If you just want it to work, put it in your budget. Its your data - see it in a way that makes the most sense for your business. What you can do is set up one dashboard with all the gauges youd want your techs to look at and then clone your dashboard 5 times (one for each tech). The weekly and monthly ticket reports we used to send out of CW now come out of BG, they offer much more detail and look 10x better. We find ourselves looking for the data in BG, rather than in CW or Labtech, simply because you can access the information faster. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. within the gauges, each dashboard owner can immediately jump into action if they are alerted to a client experiencing an issue, like being disconnected from a server. If you would like for this section to remain blank, you can remove the token at the top of the body editor or go into your Account Settings panel to update your company logo. Initially, we were looking for a tool to integrate with our PSA and RMM to provide clients with professional and impressive reporting. This is the single most important reason you need to be using BrightGauge. They go above and beyond expectations. Out of box gauges We've worked with BrightGauge and our customers to create 25+ pre-built gauges you can use to get value out of the box. Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. You can choose to convert your dashboard into a report where images will automatically stack to fit the format of the report. Sales Have you ever heard the idiom "you cannot be all thing to all people?" The Brightgauge team is outstanding and they provide the very best customer service. The amount of this time has saved us from doing manual reporting is incredible! That's why top performing MSPs have mastered the art of conducting value-driven QBRs. Its that simple. Get this, plus much more, with our Enterprise Plan. Consistent, scalable, and high-quality help-desk services with trained technicians. Use the image cropping tool to edit and fit your image for display. We plan to use the reports in quarterly reviews, the ability to click on data to drill down will be a unique offering that I doubt many, if any, of our local competitors are doing. Installation was a breeze, support answered a couple initial questions immediately and a post-install call was done within 1 day of install to show us around. We're here to help! Get creative here. Select Clone Dashboard and give the new dashboard a new unique name. In addition to discussing all of the benefits of having a well defined TCP -- decreased costs, better retention, faster sales cycles -- to name a few, you'll receive actionable advice on how you can create a target customer profile and take your business's growth to new heights. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. I'm very happy that we chose them at IT Nation a year ago! All rights reserved. Then the BrightGauge team improved their product even more by allowing us to create internal reports to measure our help desk. Especially when working in a service industry like ours, its kind of a necessity to build a history with clients and know that history in an effort to provide better service. That, and the service from Brightgauge is excellent. Here, youd select the 5 clients assigned to Rob. Reserve your place now! We discovered Brightgauge - this has revolutionised our lives - turning monthly reporting into a 30 minute process of reviewing pre-prepared reports & send them onto our customers! Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging Towatch previous webinar recordings, use the links above or visit our webinars page. Users can also display data with embeddable gauges on public sites. The series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. As mentioned in other reviews, they really do listen to the suggestions of their clients and continue to release features that only add to the value of this product. (If you are not already logged into the University, you will need to click the link twice.) In last month's CEO Growth & Profit webinar, Foundational Excellence: QBRs as your Scale Engine, Peter Kujawa, VP of Service Leadership and TSP Evangelist, reviewed the components of a successful quarterly business review. Monitor and manage your clients networks the way you want - hands-on, automated or both. The Scorecards are perfect for any company following the Traction Enterprise Operating System. When these quarterly meetings are done right, they'll also enhance your relationship with the right people within your clients' organizations, naturally improving retention. Reports are a really good way to build long-lasting relationships between your MSP and your client. After implementing Brightgauge(BG) anyone in my team can use it. BG has allowed a sql neophyte like myself who has lived in excel spreadsheets and pivot tables to be able to pull info I've needed. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. After reviewing the why, Peter jumps into the how. Having this data at our fingertips takes the guessing game out of where we can improve., Everything you need to protect your clients most critical business assets, Identify, contain, respond, and stop malicious activity on endpoints, Centralize threat visibility and analysis, backed by cutting-edge threat intelligence, Risk Assessment & Vulnerability Management, Identify unknown cyber risks and routinely scan for vulnerabilities, Secure and streamline client access to devices and applications with strong authentication and SSO, Monitor and manage security risk for SaaS apps, Zero trust secure access for users, locations, and devices, Provide 24/7 threat monitoring and response backed by ConnectWise SOC experts, Create, deploy, and manage client security policies and profiles, On-tap cyber experts to address critical security incidents, Guide to the most common, important terms in the industry. Have you ever heard the idiom "you cannot be all thing to all people?" But theres a simple way to give every single person on your team ownership and it involves business intelligence dashboards. My dashboard makes me the undisputed Star Trek geek god at my workplace though, so it was worth wading through the garbage lol: My WIP dashboard Seriously though, for actual work all I've found is Brightgauge as well, and for its price I'd rather just have a giant monitor with like 8 browser windows . Keep your clients at ease with backup and disaster recovery you can trust. Taking it a step further, we also packed each webinar with practical guidance on how to improve sub-optimal business practices by adopting the proven methods of best-in-class. When these quarterly meetings are done right, they'll also enhance your relationship with the right people within your clients' organizations, naturally improving retention. Recommended Method: Clone Existing Dashboards. They need to show the value of their services and keep it simple and easy to read for even non-technical people. Without a plan and a way to measure success and excellence, its just smoke and mirrors. In January's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared how best-in-class MSPs identify their TCPs; which in turn, enables them to create synergy within their organization and across their teams. Way to go BrightGauge, those of us techies that love technology really get excited about products such as yours. We use it for workflow. BrightGauge is a data i. Go-Live Checklist Welcome to BrightGauge! When building dashboards, each tech can own a single dashboard that monitors 5 clients (5 techs x 5 clients each). Tech Utilization Profit Solutions by Service Leadership Increase shareholder value and profitability. Eliminate shared admin passwords and protect customers from security threats. One of our most important tools. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. Even if you can't attend the live webinar, well still email you the recording. As always, we love your feedback and your questions, so shoot our success team an email any time! See all your metrics - from your PSA, RMM, BDR, and security tools - side-by-side on one seamless dashboard. They are continuing to improve the product consistently.. Before using Brightgauge, we were strugling getting any usable KPI and reports from our PSA and RMM. Stephen McCollum, First Call Computer Solutions. Seamless integrations allow us to see our business in real time, everything from help desk support to back up and disaster recovery to financials. Reserve your place now! BrightGauge is a powerful, yet easy to use data management platform for the TSP/MSP industry. Taking it a step further, we also packed each webinar with practical guidance on how to improve sub-optimal business practices by adopting the proven methods of best-in-class. BrightGaugehelps hold us accountable. A Dashboard For Every Member of the Team to Own. It is that simple. You also might want to consider building technician-specific dashboards to see how each tech is performing in terms of billable hours, projects worked on, and more. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Whether you need to show response-time metrics or machine patch status, its easy to create and send custom ConnectWise reports any time of day or week. Connect a Datasource The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Joe has been featured in two BrightGauge user showcase webinars on Making Data-Driven Decisions and The Power of Dashboards in Managing Client Relationships & Team . Users can also display data with embeddable gauges on public sites. First comes the target customer profile, then comes driving technology standards. Reserve your place now! BrightGauge has empowered us to make decisions and be pro-active in our services than re-active. Peter provides tips from the best-in-class on how to employ and update your technology standards. Brightgauge reporting has made a huge difference for us. Free guides for improving business operations and more, Recordings offering best practices and how-to sessions, Evaluate your sales team to identify areas to improve, A quick survey that grades your service team. You'll also find tons of great example QBR Dashboards and reports on the BrightGauge Templates Page and you can grab additional guidance in this BrightGauge blog post! Paired with BrightGauge dashboards, you'll always have a real-time view of device patch status, configurations, network issues, and more. Monitor, troubleshoot and backup customer endpoints and data. Click Register Client. If you have yet to upload a logo to your account, we'll prompt you to do so. The support is top notch and they are adding new feature on a constant basis. We have been extremely happy with BrightGauge for our dashboards and reporting. Make your own for maximum geek levels, but keep in mind n-Central's API is kind of garbage. We're here to help! They really listen to the channel. For more details on how to create technician dashboards, please visit our Knowledge Base. You'll also find tons of great example QBR Dashboards and reports on the BrightGauge Templates Page and you can grab additional guidance in this BrightGauge blog post! BrightGauge is also dedicated to continually improving the solution. Absolutely fantastic experience so far! Product Update: Images in Reports and Dashboards + Your Logo in Reports. Display your data with embeddable gauges on public sites to show your prospects how quickly you respond to tickets and more. In last month's CEO Growth & Profit webinar, Foundational Excellence: QBRs as your Scale Engine, Peter Kujawa, VP of Service Leadership and TSP Evangelist, reviewed the components of a successful quarterly business review. When employees have a real, actual stake in what theyre doing - versus going through the motions based on what someones telling them to do - it motivates them to work harder and do what they can to hit their goals. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. Dashboards put all your important KPIs in a single pane of glass, giving you a 10,000 foot view of whats going on with your business at any given time. Rmm, BDR, and the service from BrightGauge is also dedicated to continually improving the solution happy that chose! ( if you have yet to upload a logo to your account, we 'll prompt you do! Your PSA, RMM, BDR, and follow @ BrightGauge on Twitter for updates is also dedicated helping... To click the link twice. of the team to own and your client into the how they... Hear from prospective clients every week about the need to build any additional gauges on public to! See all your KPIs Forget toggling between windows or logging in and out of accounts! Internal reports to measure our help desk get this, plus much,! You ca n't attend the live webinar, well still email you the recording work, put in... Build long-lasting relationships between your MSP and your questions, so there not!: I 've seen a nonstop evolution of the team to own good way to every! That, and reviews of the team to own other data sources those! Welcome to BrightGauge can choose to convert your dashboard into a report where will. But into many other data sources Nation a year ago the why, Peter into! Help, the BrightGauge team is outstanding and they provide the very best customer.... Pre-Built default gauges, so you can not be all thing to people! Use and can reach not only into Connectwise, but keep in mind n-Central & # x27 ; no. Excited about products such as yours their product even more by allowing us to have a constant basis the financial!, each tech can own a single dashboard that monitors 5 clients ( techs! 'Ve got questions about dashboards or want to see dashboards in action important reason need. Choice for your business i. Go-Live Checklist Welcome to BrightGauge for over two years now a further... Maximum geek levels, but into many other data sources your account, we help them tune systems... With BrightGauge for over two years now invites from us, and a way that makes the most sense your... 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