If you know that you haven't set up your device or your account yet, you can follow the steps in theSet up my account for two-step verificationarticle. The access policy does not allow token issuance. At the minimum, the application requires access to Azure AD by specifying the sign-in and read user profile permission. QueryStringTooLong - The query string is too long. To learn more, see the troubleshooting article for error. Any service or component is refreshed when you restart your device. InvalidSignature - Signature verification failed because of an invalid signature. SignoutMessageExpired - The logout request has expired. Refresh token needs social IDP login. Request Id: 69ff4762-9f43-4490-832d-e25362bc1c00 Already on GitHub? Contact your IDP to resolve this issue. RetryableError - Indicates a transient error not related to the database operations. You can follow the question or vote as helpful, but you cannot reply to this thread. OrgIdWsFederationGuestNotAllowed - Guest accounts aren't allowed for this site. I would suggest opening a new issue on this doc. To learn more, see the troubleshooting article for error. InvalidReplyTo - The reply address is missing, misconfigured, or doesn't match reply addresses configured for the app. Have the user use a domain joined device. Although I have authenticator on my phone, I receive no request. Client app ID: {ID}. Registry key locations which may be causing these issues: HKCU\Software\Microsoft\Office\15.0\Common\Identity\Identities UnauthorizedClient_DoesNotMatchRequest - The application wasn't found in the directory/tenant. - The issue here is because there was something wrong with the request to a certain endpoint. MissingTenantRealm - Azure AD was unable to determine the tenant identifier from the request. No hacker has your physical phone. App passwords replace your normal password for older desktop applications that don't support two-factor verification. The restart also shuts down the core components of your device. The question is since error 500121 means the user did NOT pass MFA, does that mean that the attacker provided username and 'correct password'? RedirectMsaSessionToApp - Single MSA session detected. I am not able to work due to this. OAuth2IdPRetryableServerError - There's an issue with your federated Identity Provider. Next you should be prompted for your additional security verification information. Add filters to narrow the scope: Correlation ID when you have a specific event to investigate. If it is only Azure AD join kindly remove the device from Azure AD and try joining back then check whether you were receiving error message again. To learn more, see the troubleshooting article for error. For additional information, please visit. This limitation does not apply to the Microsoft Authenticator or verification code. If that doesn't fix it, try creating a new app password for the app. ExternalServerRetryableError - The service is temporarily unavailable. AppSessionSelectionInvalid - The app-specified SID requirement wasn't met. If this is unexpected, see the conditional access policy that applied to this request in the Azure Portal or contact your administrator. For further information, please visit. The request body must contain the following parameter: 'client_assertion' or 'client_secret'. Or, sign-in was blocked because it came from an IP address with malicious activity. The passed session ID can't be parsed. More info about Internet Explorer and Microsoft Edge. Invalid or null password: password doesn't exist in the directory for this user. Contact your IDP to resolve this issue. The subject name of the signing certificate isn't authorized, A matching trusted authority policy was not found for the authorized subject name, Thumbprint of the signing certificate isn't authorized, Client assertion contains an invalid signature, Cannot find issuing certificate in trusted certificates list, Delta CRL distribution point is configured without a corresponding CRL distribution point, Unable to retrieve valid CRL segments because of a timeout issue. The portal still produces a useless error message: mimckitt any reasoning for this, or is it documented elsewhere? Or, the admin has not consented in the tenant. InvalidSessionId - Bad request. to your account. If you arent an admin, see How do I find my Microsoft 365 admin? For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. SessionControlNotSupportedForPassthroughUsers - Session control isn't supported for passthrough users. CodeExpired - Verification code expired. OnPremisePasswordValidationEncryptionException - The Authentication Agent is unable to decrypt password. By clicking Sign up for GitHub, you agree to our terms of service and If the app supports SAML, you may have configured the app with the wrong Identifier (Entity). See docs here: UnableToGeneratePairwiseIdentifierWithMissingSalt - The salt required to generate a pairwise identifier is missing in principle. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. @marc-fombaron: Thanks for reporting the issue. InvalidXml - The request isn't valid. In the Troubleshooting details window click the "Copy to Clipboard" Link. Timestamp: 2020-05-30T08:50:26Z, here the same error: UserAccountSelectionInvalid - You'll see this error if the user selects on a tile that the session select logic has rejected. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Make sure your phone calls and text messages are getting through to your mobile device. Looking for info about the AADSTS error codes that are returned from the Azure Active Directory (Azure AD) security token service (STS)? This is a multi-step solution: Set up your device to work with your account by following the steps in theSet up my account for two-step verificationarticle. You can also link directly to a specific error by adding the error code number to the URL: https://login.microsoftonline.com/error?code=50058. Thank you! If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. InvalidRequestNonce - Request nonce isn't provided. They must move to another app ID they register in https://portal.azure.com. Expected - auth codes, refresh tokens, and sessions expire over time or are revoked by the user or an admin. Request Id: 12869bab-f5a5-4028-947f-020cd9496501 Sorry I'm getting such an error, can you help, Error Code: 500121 Try again. The server is temporarily too busy to handle the request. When two-step verification is on, your account sign-in requires a combination of the following data: Two-step verification is more secure than just a password, because two-step verification requires something youknowplus something youhave. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. OnPremiseStoreIsNotAvailable - The Authentication Agent is unable to connect to Active Directory. Confidential Client isn't supported in Cross Cloud request. Retry with a new authorize request for the resource. Either an admin or a user revoked the tokens for this user, causing subsequent token refreshes to fail and require reauthentication. If so, you can use this alternative method now. GuestUserInPendingState - The user account doesnt exist in the directory. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. InvalidPasswordExpiredOnPremPassword - User's Active Directory password has expired. In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536. This information is preliminary and subject to change. there it is described: DesktopSsoIdentityInTicketIsNotAuthenticated - Kerberos authentication attempt failed. The user didn't enter the right credentials. Enable the tenant for Seamless SSO. This is an expected part of the login flow, where a user is asked if they want to remain signed into their current browser to make further logins easier. Authentication failed during strong authentication request. Your mobile device must be set up to work with your specific additional security verification method. You signed in with another tab or window. Request Id: b198a603-bd4f-44c9-b7c1-acc104081200 NgcTransportKeyNotFound - The NGC transport key isn't configured on the device. Please contact your admin to fix the configuration or consent on behalf of the tenant. It is either not configured with one, or the key has expired or isn't yet valid. Put the following location in the File Explorer address bar: Select the row of the user that you want to assign a license to. Contact your IDP to resolve this issue. Go into the app, and there should be an option like "Re-authorize account" or "Re-enable account", I think I got the menu item when i clicked on the account or went to the settings area in the app. "We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication Cloud Services (Web roles/Worker roles)Azure Active DirectoryMicrosoft IntuneAzure BackupIdentity ManagementMore. Interrupt is shown for all scheme redirects in mobile browsers. DesktopSsoMismatchBetweenTokenUpnAndChosenUpn - The user trying to sign in to Azure AD is different from the user signed into the device. InvalidUserNameOrPassword - Error validating credentials due to invalid username or password. You can review default token lifetimes here: PasswordChangeAsyncJobStateTerminated - A non-retryable error has occurred. When you receive this status, follow the location header associated with the response. Contact the tenant admin. If you never added an alternative verification method, you can contact your organization's Help desk for assistance. Provide pre-consent or execute the appropriate Partner Center API to authorize the application. SignoutUnknownSessionIdentifier - Sign out has failed. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. Error codes and messages are subject to change. Saml2AuthenticationRequestInvalidNameIDPolicy - SAML2 Authentication Request has invalid NameIdPolicy. DesktopSsoLookupUserBySidFailed - Unable to find user object based on information in the user's Kerberos ticket. The Help desk can make the appropriate updates to your account. DeviceAuthenticationRequired - Device authentication is required. AdminConsentRequiredRequestAccess- In the Admin Consent Workflow experience, an interrupt that appears when the user is told they need to ask the admin for consent. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. Many thanks, Amy This thread is locked. AdminConsentRequired - Administrator consent is required. The token was issued on {issueDate} and was inactive for {time}. Sign in You are getting You've hit our limit on verification calls or Youve hit our limit on text verification codes error messages during sign-in. when i try to login, "Sorry, we're having trouble verifying your account. ProofUpBlockedDueToRisk - User needs to complete the multi-factor authentication registration process before accessing this content. The application can prompt the user with instruction for installing the application and adding it to Azure AD. If this user should be a member of the tenant, they should be invited via the. First error: Status: Interrupted Sign-in error code: 50097 Failure reason: Device authentication is required. {valid_verbs} represents a list of HTTP verbs supported by the endpoint (for example, POST), {invalid_verb} is an HTTP verb used in the current request (for example, GET). I read this answer when Betty Gui, a Microsoft Agent, replied to Irwan_ERL on March 17th, 2021. The redirect address specified by the client does not match any configured addresses or any addresses on the OIDC approve list. If the new Outlook email profile works correctly, set the new Outlook profile as the default profile, and then move your email messages to the new profile. Error Code: 500121Request Id: d625059d-a9cb-4aac-aff5-07b9f2fb4800Correlation Id: 4c9d33a3-2ade-4a56-b926-bb74625a17c9Timestamp: 2020-05-29T18:40:27Z As far as I understand, this account is the admin account, or at least stands on its own. In the course of MFA authentication, youdeny the authentication approval AND youselect the Report button on the "Report Fraud" prompt. Please look into the issue on priority. Either change the resource identifier, or use an application-specific signing key. User should register for multi-factor authentication. Version Independent ID: 1a11b9b6-cf4f-3581-0864-0d5046943b6e. The user is blocked due to repeated sign-in attempts. BadResourceRequestInvalidRequest - The endpoint only accepts {valid_verbs} requests. You might have misconfigured the identifier value for the application or sent your authentication request to the wrong tenant. UserStrongAuthExpired- Presented multi-factor authentication has expired due to policies configured by your administrator, you must refresh your multi-factor authentication to access '{resource}'. Also my Phone number is not associated with my Microsoft account. InvalidRequestSamlPropertyUnsupported- The SAML authentication request property '{propertyName}' is not supported and must not be set. Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. Developer error - the app is attempting to sign in without the necessary or correct authentication parameters. InvalidRequestFormat - The request isn't properly formatted. Mandatory Input '{paramName}' missing from transformation ID '{transformId}'. NationalCloudAuthCodeRedirection - The feature is disabled. InvalidExternalSecurityChallengeConfiguration - Claims sent by external provider isn't enough or Missing claim requested to external provider. UserAccountNotFound - To sign into this application, the account must be added to the directory. If you have a new phone number, you'll need to update your security verification method details. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. Message. InvalidTenantName - The tenant name wasn't found in the data store. Click on the Actions button on the top right of the screen.. If this user should be able to log in, add them as a guest. Access to '{tenant}' tenant is denied. This documentation is provided for developer and admin guidance, but should never be used by the client itself. Device used during the authentication is disabled. The value SAMLId-Guid isn't a valid SAML ID - Azure AD uses this attribute to populate the InResponseTo attribute of the returned response. Error Code: 500121 This exception is thrown for blocked tenants. Do this by creating theapp passwords using the My Apps portalas described inManage app passwords for two-step verification. Manage your two-factor verification method and settings, Turning two-step verification on or off for your Microsoft account, Set up password reset verification for a work or school account, Install and use the Microsoft Authenticator app. Then try to sign in to your account again. As a resolution ensure to add this missing reply address to the Azure Active Directory application or have someone with the permissions to manage your application in Active Directory do this for you. For additional information, please visit. A specific error message that can help a developer identify the root cause of an authentication error. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. Error Code: 500121 Request Id: 1b691b4f-f065-4412-995f-fb9758c60100 Correlation Id: fa94bd66-e9c4-4e10-ab9d-0223d2c99501 Error Clicking on View details shows Error Code: 500121 Cause NonConvergedAppV2GlobalEndpointNotSupported - The application isn't supported over the, PasswordChangeInvalidNewPasswordContainsMemberName. Correlation Id: e5bf29df-2989-45b4-b3ae-5228b7c83735 Please try again. Choose your alternative verification method, and continue with the two-step verification process. Contact your IDP to resolve this issue. ViralUserLegalAgeConsentRequiredState - The user requires legal age group consent. Select the following button to populate the diagnostic in the Microsoft 365 admin center: Run Tests: Teams Sign-in In the User Name or Email Address field, enter the email address of the user who's experiencing the Teams sign-in issue. BlockedByConditionalAccess - Access has been blocked by Conditional Access policies. There are some common two-step verification problems that seem to happen more frequently than any of us would like. The Code_Verifier doesn't match the code_challenge supplied in the authorization request. MsaServerError - A server error occurred while authenticating an MSA (consumer) user. You might have sent your authentication request to the wrong tenant. UserDeclinedConsent - User declined to consent to access the app. The client application might explain to the user that its response is delayed because of a temporary condition. Important:If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in theAzure AD documentation. Make sure that Active Directory is available and responding to requests from the agents. You sign in to your work or school account by using your user name and password. These two actions place you on an MFA Block List which must be released by a Microsoft Administration. Contact your IDP to resolve this issue. You'll need to talk to your provider. Sign out and sign in with a different Azure AD user account. OAuth2IdPRefreshTokenRedemptionUserError - There's an issue with your federated Identity Provider. The request isn't valid because the identifier and login hint can't be used together. Contact your administrator. Correct the client_secret and try again. Try to activate Microsoft 365 Apps again. These depend on OAUTH token rules, which will cause an expiration based on PW expiration/reset, MFA token lifetimes, and OAUTH token lifetimes for Azure. Sign-in activity report error codes in the Azure Active Directory portal, articles/active-directory/reports-monitoring/reference-sign-ins-error-codes.md, https://docs.microsoft.com/de-de/azure/active-directory/authentication/howto-mfa-userdevicesettings, https://docs.microsoft.com/en-us/azure/active-directory/develop/reference-aadsts-error-codes. InvalidRealmUri - The requested federation realm object doesn't exist. Have a question or can't find what you're looking for? ConditionalAccessFailed - Indicates various Conditional Access errors such as bad Windows device state, request blocked due to suspicious activity, access policy, or security policy decisions. Restart the device and try to activate Microsoft 365 again. The target resource is invalid because it doesn't exist, Azure AD can't find it, or it's not correctly configured. It's expected to see some number of these errors in your logs due to users making mistakes. Contact your system administrator to find out if you are behind a proxy or firewall that is blocking this process. Please see returned exception message for details. This enables your verification prompts to go to the right location. Here are some suggestions that you can try. Update your account and device information in theAdditional security verificationpage. A link to the error lookup page with additional information about the error. The app has made too many of the same request in too short a period, indicating that it is in a faulty state or is abusively requesting tokens. During development, this usually indicates an incorrectly setup test tenant or a typo in the name of the scope being requested. ThresholdJwtInvalidJwtFormat - Issue with JWT header. InvalidJwtToken - Invalid JWT token because of the following reasons: Invalid URI - domain name contains invalid characters. NgcDeviceIsNotFound - The device referenced by the NGC key wasn't found. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. About Azure Activity sign-in activity reports: troubleshooting sign-in with Conditional Access, Use the authorization code to request an access token. Check the apps logic to ensure that token caching is implemented, and that error conditions are handled correctly. CredentialKeyProvisioningFailed - Azure AD can't provision the user key. An admin can re-enable this account. OnPremisePasswordValidatorUnpredictableWebException - An unknown error occurred while processing the response from the Authentication Agent. By default, Microsoft Office 365 ProPlus (2016 and 2019 version) uses Azure Active Directory Authentication Library (ADAL) framework-based authentication. When the original request method was POST, the redirected request will also use the POST method. Or, check the application identifier in the request to ensure it matches the configured client application identifier. response type 'token' isn't enabled for the app, response type 'id_token' requires the 'OpenID' scope -contains an unsupported OAuth parameter value in the encoded wctx, Have a question or can't find what you're looking for? UserDisabled - The user account is disabled. Received a {invalid_verb} request. If you don't see theSign in another waylink, it means that you haven't set up any other verification methods. NgcDeviceIsDisabled - The device is disabled. Add or remove filters and columns to filter out unnecessary information. {resourceCloud} - cloud instance which owns the resource. WeakRsaKey - Indicates the erroneous user attempt to use a weak RSA key. Fortunately, that user won't be able to do anything with the alerts, but it also won't help you sign in to your account. Created on April 19, 2022 Error code 500121 Hi everybody! 500121. This usually occurs when the client application isn't registered in Azure AD or isn't added to the user's Azure AD tenant. Please try again" Error Code: 500121 Request Id: ffd712fe-f618-43f9-a889-d6ee74192f00 Correlation Id: 611034c0-111f-40f1-92ee-97c44b855261 The application can prompt the user with instruction for installing the application and adding it to Azure AD. You may receive a Error Request denied (Error Code 500121) when logging into Microsoft 365 or other applications that may uses your Microsoft 365 login information. If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. InvalidMultipleResourcesScope - The provided value for the input parameter scope isn't valid because it contains more than one resource. DesktopSsoNoAuthorizationHeader - No authorization header was found. The authenticator app can generate random security codes for sign-in, without requiring any cell signal or Internet connection.

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