This means Portal Access users don't have re-enter the same contact information, each time they create a new Service Desk ticket. These preference options apply only to the currently logged on user. Kaseyas IT Complete is the worlds first and only purpose-built platform designed to directly address the challenges of DO-IT-ALL, multifunctional IT professionals. Enter the Logon Name the user must use to log into the VSA to initiate chat sessions, enter or view tickets and/or get remote access to their machine. On your workstation, right-click the Kaseya icon in the system tray. Contact us today to learn more about Kaseya training and certifications. Click Set Password to create
They must find ways to DO MORE WITH LESS. the same remote control access administrators do. Additional details display in the Portal Access tab if the user is a Portal Access candidate. On July 2, attackers reportedly launched attacks against users of the Kaseya VSA remote monitoring and management software as well as customers of multiple managed service providers (MSPs) that use the software. Topic 438:
Note: You can download a Live Connect PDF from the first topic of online help. The Portal Access page displays. Microsoft 365, Google Workspace and Salesforce Data Backup fully integrate with the Kaseya IT Complete platform, providing a single, unified solution designed from the ground up to empower Kaseya users to keep cloud data safe and secure. Note: See Enabling Ticketing for Portal Access Users on Unsupported Browsers. VSA user logon options are specified using: Note: Additional logon options for machine users only are set in Agent > Portal Access. WebLogin - KaseyaOne Youre logging in with IT Complete Username Forgot password? The Portal Access page displays. The platform empowers businesses to: command all of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguard against cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation, and automate across IT management functions. The machine user can click the Desktop or File Transfer menu options to initiate a remote connection to their own machine, create or view ticket, or initiate a chat, if these options are enabled by machine role. You can re-enable the logon by setting a new password or waiting for the disable account time to lapse. The functions displayed using Portal Access are determined by the System > Machine Roles > Access Rights tab. Need to Recover Your VSA Logon Information? The Portal WebClient Portal access is enabled using a Contacts record of a CRM account. It's unclear who disabled them", "Ransomware gang that hit meat supplier mysteriously vanishes from the internet", "Ransomware key to unlock customer data from REvil attack", "Ukrainian Arrested and Charged with Ransomware Attack on Kaseya", United States federal government data breach, Health Service Executive ransomware attack, Waikato District Health Board ransomware attack, National Rifle Association ransomware attack, Anonymous and the 2022 Russian invasion of Ukraine, Munster Technological University ransomware attack, https://en.wikipedia.org/w/index.php?title=Kaseya_VSA_ransomware_attack&oldid=1149230639, Short description is different from Wikidata, Creative Commons Attribution-ShareAlike License 3.0, Network monitoring, system, and IT infrastructure management software, This page was last edited on 10 April 2023, at 23:26. To enable user logon, the administrator must set a password
The submitter fields of new Service Desk tickets are populated with the contact information stored in the Change Profile tab. Portal Access sessions can be customized using System > Customize > Live Connect, including adding a logo, welcome page and links to other URLs. The machine user can click any menu option as though he or she were logged in from their own managed machine. We provide a variety of programs and relief to customers experiencing hardship onset by natural disasters, ransomware attacks and other high-impact events. Passwords must be at least six characters long. The machine user can click the Desktop or File Transfer menu options to initiate a remote connection to their own machine, create or view ticket, or initiate a chat, if these options are enabled by machine role.