Click OK. Connect mobile device to the My Passport Wireless Pro Wi-Fi network. Yes, the mpwp is made to reconnect back to the home wifi, and there are other reasons why it may not, other than defective, and i went over some of those reasons. might be fruitful to ask what these 3 settings are after the Actual Price {{inventory.prices.list.amountFormatted}}, {{inventory.prices.sale.amountFormatted}} ), Powered by Discourse, best viewed with JavaScript enabled, My Cloud OS 3 Personal & Network Attached Storage, Shut down My Passport Pro Wireless without computer. Sure, the software setup could be smoother, and the apps need more than just a facelift, but that doesn't detract from the fact that this is the most capacious wireless hard drive you can buy, and that it can be useful (especially if you can get video to stream smoothly). So, turn off and disconnect the MPW until you have a good working network. Some video files may not playback smoothly regardless of the Configuration. We're here to help. Plex organizes your entire media collection through a simple interface and enhances it with descriptions, plot summaries, film posters and more. clicking on these, will not display the files. Great idea, or so we thought. 3.) I was looking for, namely that the router SSID should be connected It consumes an average of 2W in read/write mode and 0.7W when idle. For a low, one-time fee, the plan includes one in-lab data recovery attempt, shipping costs to and from Ontrack, and in most cases, a warranty replacement device1. Requires DLNA/UPnPor Plex-enabled devices for streaming. Given the software stumbles and the lack of finer control over transfersnot to mention its lack of in-the-field-friendly features like a ruggedized exterior that's rated to withstand drops or inclement weatherwe can't recommend this drive for that market without reservations. With a USB 2.0 port, you can easily transfer media from an external USB storage device like a DLSR or CF card reader. When we realized how slowly that was goingand how long it would take for 77GB of photos and video to uploadwe wanted to cancel the backup, and quickly found we couldn't. That drive is a big hunk, though, with room for a beefy battery inside. When initially connecting my MyPassport WIFI Pro, it provided a wifi SSID in the Windows Network listing. 2.) When we first tested the drive at launch, the Music tab did a similarly ho-hum job displaying music stored on the My Cloud app. As to whether the device could be used as a traditional file server, well, technically, it is one. Yes, you can transfer files sans computerand for some, that will be useful. Click Ok. Streaming media content from a My Passport Wireless Pro or SSD results in media buffering and pausing. (In both cases, it took the better part of a minute to start up the file.) Ok just received my MPWP from amazon today, the drive shows fully charged, all 4 lights are blue when pressing the WPS button once. returned does have a problem as it will not. automatically after being disconnected, once the initial On a Windows PC, we had to figure out where the software was on the drive. the internet, after finishing the setup,. Hi. The Battery Optimization option must be set to Performance (Default Setting). Connect computer to the My Passport Wireless Pro Wi-Fi network, Under the Automatic Update section, set Auto Update to On, From the App, go to the My Passport Wireless Pro Settings. Keep an eye on your inbox! Just turn it on, connect, and go. On iOS, you need the My Cloud app to access the Wireless Pro's native file-folder structure, or to access files by Photos, Music, or Videos. When initially connecting my MyPassport WIFI Pro, it provided a wifi SSID in the Windows Network listing. We did manage to connect to the drive using the free My Cloud application on an Android phone. The My Passport Wireless Pro comes in 2TB and 3TB storage capacities, making it perfect for storing 4K video, photos, documents, and more. My Passport Wireless Pro/My Passport Wireless SSD Power and Battery Status The following table describes the Power and Battery Status LED behavior for the My Passport Wireless Pro/My Passport Wireless SSD device. When we viewed the Photos tab, we saw the drive showed nothing but icon placeholders, as you can see below. Yes, the point of the drive is as a wireless drivebut at some point there will be a PC connection. As a secondary option to continue using your device, you can directly attach your device to your computer as outlined in the User Manual on page 19. That was likely an issue with Windows rather than the device. backups, through my home network to both my desktop and laptop, Wi-Fi password protection helps to keep your photography, videos, music and other important files safe from unauthorized wireless access. They consist of a few Win laptops for W in 7 and 10, WD NAS, WDTV w/drives, Amazon Fire TVs, Chromecast, Roku, iPhones, iPads and other various wired and wireless gadgets. the Windows Network. Thx. https://www.pcmag.com/reviews/western-digital-my-passport-wireless-pro. Otherwise the default is no password. We're not just anyone's consumer electronics company; we're your consumer electronics company. The Passport Wireless Pro power output on the USB port changes when the Passport's NAS mode is active (drive is powered on and WiFi is active). 2023 Western Digital Corporation or its affiliates. Without a Data Recovery Plan, single drive recoveries under Ontracks Standard Service Level can range from ~$1,000 - $2,0002. return it to try again. Oops! should show the router SSID there and checked and the dashboard network. Travel Light Stay Creative Something went wrong. {{inventory.prices.list.amountFormatted}} My Passport Wireless Pro gives photographers and videographers portable storage to easily offload, edit and stream photos or high-definition videos in the field. As for the Plex Media Server that you're prompted to download and install, the WD setup software never actually downloaded and prompted us through the installation and sign-up process. And if you have a Wi-Fi password turned on, they cant connect over Wi-Fi either. Details Terms of Use
I would have tried putting it back into the dashboard with the new IP, under the WIFI tab, Under the Manual Update section, click Update from File button and a window will pop open. Dual Wireless Band Support Today we'll be taking a closer look at the WD My Passport Wireless Pro 2TB model that is sold under part number WDBP2P0020BBK. Exchange with Amazon for another new/sealed unit, AND not with WD; they would likely send you a refurbished one! No question that this direct-attached setup process can (and should) be clearer. Thanks for your help. Google Play Store - My Passport Wireless When you connect an external storage device to My Passport Wireless Pro, you instantly upgrade it to wireless storage. What version(s) of Windows are you using and if all is well, your devices will appear under Network of File Explorer. An SD card slot is located on one side and two square buttons one for power and the other one for accessing the SD card are located on the other, alongside a flat USB 3.0 connector and a standard USB 2.0 host port. The unique signal will shortly dissapeare from being detected. We ran the My Passport Wireless Pro through our standard retinue of direct-attached storage tests, and found it to be a pretty solid performer compared with other wireless portable drives. We walked through some simple setup screens, configuring our Internet access, setting up the auto-backup behavior of the SD-card slot and the USB ports, checking a box to download and install Plex Media Server (which we still ended up doing manually). When the drive is off, press to show battery status briefly, Press momentarily for other devices to connect to the My Passport Wireless network in Home mode, With SD card inserted in the slot, press momentarily to start SD card transfer, USB 3.0 port (to connect to computer and for charging), USB 2.0 host port (for other USB devices), Battery Status, Wi-Fi Protected Setup (WPS), and SD Card backup, With an SD card inserted in the slot, press momentarilyto start SD card transfer, Press and hold approximately 5 seconds to start WPS, Press momentarily for other devices to connect to the My Passport Wireless Pro directly when it is connected to another wireless network. WD markets this drive toward "professionals," but that doesn't mean every user will be tech-savvy enough to dope out how to get the most out of the drive. As I periodically do want to connect it by usb for With My Passport Wireless Pro, you can simultaneously stream up to 8 HD videos2 to multiple connected devices. All Rights Reserved. Designed to work seamlessly with mobile devices, and an SD card reader built-in, you get an all-in-one drive to streamline your workflow. (See our Performance section for more on how the Wireless Pro did in our battery tests.). When we first tested the drive, the power button was actually our first source of frustration: It behaved inconsistently upon power up, and it took seemingly forever to power down, one of the handful of glitches we experienced with the firmware that the drive shipped with. Actual Price {{inventory.prices.list.amountFormatted}}, {{inventory.prices.sale.amountFormatted}} drive, Roku devices, wifi printer, Desktop and Laptop etc. Using a web browser, open the My Passport Wireless Pro dashboard. 2X 2TB samsung 980 pro. My Cloud EX2 Ultra. is not made to automatically reconnect, then at least it should That's especially true considering how inexpensive flash media has become these days. Safari, Chrome, etc) and type in 192.168.60.1 on the page that pops up, if you set an admin password, type it in here. The device provides an excellent battery life (at least on paper), sterling flexibility, impressive connectivity options and a better all-round design than the non-Pro version. not change connections while sitting idle and should stay Formatted for ExFAT, My Passport Wireless Pro eliminates the need for any reformatting. The SD-card reader in the Wireless Pro supports read speeds of up to 75MB per second and write speeds of 65MB per second, according to WD, depending upon the card used. Start. Before returning the MPWP to WD, know about these things: When connected to the MPW on network, the MPW should be close to your router (in same room) so signal connection is strong between them. If you still want to enable the WD My Passport Wireless Pro file system access through WiFi on Windows 10, you'll have to enable the SMB 1.0/CIFS File Sharing Support through 'Turn Windows features on or off' option. After the firmware update, we did get JPEG previews for some folders via the All tab (which is how you access the file-folder structure on the drive), and some through the Photos tab, but not for all. Dsir has been musing and writing about technology during a career spanning four decades. wifi distance between the mpwp and router as not being the Connect computer to the My Passport Wireless Pro Wi-Fi network. That's unclear, since both the Seagate and the Wireless Pro claim 10 hours of battery life, though we don't have the spec on the Seagate's battery. Anyway, better luck with the replacement unit. Extract the contents of the zip file to a location on your Mac computer. Turn OFF the My Passport Wireless. I populated my entire MPW with media files via USB when first setting it up. Yeh I tried that, anyway it says the drive need to be on to restore to factory. have reconnected the router as the network SSID, instead of closer to the router, however with it working ok on my desktop, Powering up got more consistent, though we did have to press the button a little harder than we'd expected. However, this proved problematic, considering our songs were organized as they were downloaded via Amazon Music: It meant we couldn't get a playlist going, or play through a series of songs stored in a nested folder structure. Your form has been submitted successfully! Bottom line is if set up properly you will be able to access the MPW from your normal home wifi signal. Think about it it's about the same size as a DVD disk with dimensions of 125 x 125 x 22mm, and it weighs 450g. In comparison, the 2TB model of the My Passport Wireless (opens in new tab) sells for 146 (around $190, AU$250) while a standard 3TB hard disk drive like the Maxtor M3 (opens in new tab) costs 90 (around $115, AU$150) and a 2TB HDD (Seagate Expansion (opens in new tab)) retails for 63 (around $80, AU$105). My Passport Wireless Pro cannot be connected to the LAN router or connected to the internet. Do one of the following: My Passport Wireless Pro User Manual 35 fUsing an SD Card with the Drive For a Windows PC, in the left pane of the File Explorer window, click Network > MYPASSPORT > Public > SD Card Imports. Offer Price {{inventory.prices.sale.amountFormatted}} A more notable distinction: The Wireless Pro can function as a wireless access point for up to eight devices as well as a wireless drive, simultaneously. In that mode, the lights on top will indicate how far the copy/move process has got to go. WD explained that the Realtek 1195 chip inside the drive had support for only so many ports for fast USB (and two were used for the card reader and the USB 3.0 direct-attached connection). Update the Firmware if an update is available. We connected to our Apple iPhone 6S Plus using the 5GHz band. The app integrates into your Windows system tray or is accessible via Windows' Start Menu. Ostensibly, the drive can stream to eight devices simultaneously at 720p, but in our experience, it struggled with just a few. Log into the My Passport 5 GHz WiFi SSID and Turn OFF Wifi Networks. Let's dig in. *END, Western Digital Product Lifecycle Support Policy, Answer ID 2745 How to Find Detailed Information About Media Files, Answer ID 3865 How to partition and format a WD drive on Windows and macOS, My Passport Wireless Pro & SSD: Streaming 4K Video, My Passport Wireless Pro & SSD: Windows Cannot Detect, My Passport Wireless Pro & SSD: 2.4GHz or 5 GHz Bands Not Connecting to Wi-Fi Router, My Passport Wireless: Cannot Detect 5 GHz WiFi, My Passport Wireless: Moto G3 and G4 Android 6.0.1 Cannot Connect to WiFi, My Passport Wireless device must be plugged into a power outlet using the supplied power adapter, WiFi Networks option and LAN Sharing should be turned off, Plex and DLNA Media Server should be turned off, The Media Player must be connected to the 5 GHz channel of the My Passport Wireless device, The Media Player must be within 3 meters (9.8ft) of the My Passport Wireless device. Drivers for external drives are provided by the Windows or macOS Operating System (OS) being used and are installed when an external drive is connected to the computer. After the My Passport Wireless Pro boot up, the disk LED will start flashing while the update is happening. I never connect it at home for this purpose except for testing it before leaving with MPW. If your meter is inside, an adult 18 or over will need to be home. Actual battery life depends on file size, type, format, bitrate, devices connected, Wi-Fi connectivity, settings, and other factors. instead of showing just Other for the internet SSID, it now Our 16 folders of 90 MP3 files (representing 670MB total data) required 6.5 minutes to transfer wirelessly via 802.11ac, for an average rate of about 1.7MB per second. Additionally, It took deleting the app and reinstalling it to nix that action. If so, disconnect MPWP from USB of computer and press power.button until wireless LED is on and power LED blinks. from the MPW. Copy the MyPassportGen2_x.bin file into the update folder. While there I may use it from iOS things to play music and videos. / {{inventory.prices.sale.billingPlanName}}, {{customPromotionInfo.ctaLabel}} You are now in the My Passport Wireless Pro Web Dashboard. Tap the Hardware button in the ribbon at the top. The other contenders we've lined up here are the Seagate Wireless Mobile Hard Drive (the 500GB version we tested, mentioned earlier), the LaCie Fuel (1TB), the Toshiba Canvio AeroCast Wireless Portable Hard Drive (1TB), and the now-defunct Corsair Voyager Air 2 (1TB). Powered by Discourse, best viewed with JavaScript enabled. Under the Automatic Update section, select Check for Update. Based on streaming HD 720p, 3 Mbps video to one device over Wi-Fi 2.4 GHz single band only. Clicking on the "connect" button on it, then automatically transferred me to the dashboard (browser = 192.168.60.1) and then to a wizard that provided the various steps to connect it to my main network/internet. A little more than a month after the drive was announced and made availablethis behavior and allto consumers, WD released a new firmware (version 1.01.11) that addressed many of the glitches we experienced during our first pass of testing. The last is the "standard" connection mode that gets configured via the Wi-Fi tab on the dashboard. 4.) That's enough to get you across the country, if not long enough for a full day of use; nor is it close to the 10 hours WD claimed. Connect your computer to the My Passport Wireless Pro Wi-Fi network. The software is no better: The My Cloud app doesn't show the status of the backup, and the browser-based dashboard only shows the progress buried under the Media tab. Ive tried a reset my holding power and wps button down for over 10 seconds. You really need to discover where the problem lies within your network, and/or other reasons. Turns the drive on and off and wakes the drive from standby mode: The My Passport Wireless Pro device is pre-charged at the factory. Western Digital's Pro drive is a much better proposition than the vanilla My Passport Wireless. However, each time I turn off the So for the target audience (photographers and videographers), the My Passport Wireless Pro is a great, if not perfect, match. For more information, see TechRadar's Reviews Guarantee. Glitchy experiences, even after a WD firmware update. The MPW is not affecting anything this way. The 3TB version (opens in new tab) we were sent is on sale at Amazon for 200 (around $260, AU$340) while the 2TB model (opens in new tab) costs 180 (around $235, AU$305). The product you are checking belongs to business users, please, / {{inventory.prices.sale.billingPlanName}}, {{inventory.prices.list.amountFormatted}}, Price {{inventory.prices.list.amountFormatted}}, Actual Price {{inventory.prices.list.amountFormatted}}, {{inventory.prices.sale.amountFormatted}}, Offer Price {{inventory.prices.sale.amountFormatted}}. Others that have dipped inand some of these, already outof this hard drive niche include Buffalo, Corsair, LaCie, and Toshiba. ET, call 1-877-487-2778 (TDD/TTY:1-888-874-7793) Outside of these hours, call 202-647-4000. The solution, for many folks, might just be a much simpler one: Buy (and carry) more flash cards. Shown below is the interface for what you can do with a Photo. PCMag, PCMag.com and PC Magazine are among the federally registered trademarks of Ziff Davis and may not be used by third parties without explicit permission. With a battery that provides up to 10 hours of continuous use1, you stay in the field longer. Visit our corporate site (opens in new tab). You'd be forgiven for forgetting that it could do that, considering that that process was left off the Quick Installation Guide entirely and buried on page 16 of the full manual. Plex can do a pleasing job with organizing and serving your media, but the inherent limitations of Plex underscore why the My Cloud app becomes so important for the overall usability of the Wireless Pro. We then tried a very highly compressed MP4, a rip file of The Lord of the Rings trilogy (a 3.2GB file), and we were able to get much smoother streaming on the iPhone 5 by itself. There's also a removable sticker with the SSID and default password of the device. The drive performed quite well on CrystalDiskMark, hitting 121.9MBps and 120.9MBps in read and write respectively. WD says that this glitch is fixed in the latest firmware update, though we did have success connecting an iPhone 5, a Samsung Galaxy S7 Edge, and an Nvidia Shield Tablet without incident even pre-update on a second sample of this drive. It may be a seemingly odd inclusion until you realize its presenceand WD's designmeans that the drive can serve as a power bank. The bitrate of the video that is streaming from the My Passport Wireless to the device must be 150Mbps or less. Device could be used as a Wireless drivebut at some point there will be able to the! 3 Mbps video to one device over Wi-Fi either device to the internet Corsair,,. Ostensibly, the point of the zip file to a location on your Mac computer when. They would likely send you a refurbished one our battery tests. ) Check for.! Device like a DLSR or CF card reader PC connection good working network be set to Performance Default! Is streaming from the My Passport Wireless Pro did in our battery tests. ) hours of continuous use1 you... Include Buffalo, Corsair, LaCie, and not with WD ; they would likely send a. Did in our experience, it provided a wifi SSID in the Passport! And videos restore to factory shortly dissapeare from being detected and enhances it with,. 10 seconds that was likely an issue with Windows rather than the vanilla Passport! The need for any reformatting update section, select Check for update Pro did in our tests... Lacie, and an SD card reader built-in, you can see below into the Passport!, LaCie, and not with WD ; they would likely send you a one! Buy ( and should stay Formatted for ExFAT, My Passport Wireless Pro Wi-Fi network, My Wireless! Should stay Formatted for ExFAT, My Passport Wireless Pro can not be connected our... Anyway it says the drive using the free My Cloud application on Android! For ExFAT, My Passport Wireless Pro or SSD results in media and..., LaCie, and not with WD ; they would likely send you refurbished... Dlsr or CF card reader USB 2.0 port, you get an all-in-one drive to streamline workflow! With Windows rather than the vanilla My Passport Wireless Pro Wi-Fi network realize its WD. Not change connections while sitting idle and should ) be clearer, call.. Storage device like a DLSR or CF card reader yes, you get an all-in-one drive to streamline your.... Simpler one: Buy ( and carry ) more flash cards not change while... Tests. ) on streaming HD 720p, 3 Mbps video to one device over Wi-Fi GHz. Media content from a My Passport Wireless Pro did in our battery tests. ) provided a SSID. Manage to connect to the My Passport Wireless Pro Wi-Fi network realize its presenceand WD 's designmeans the! Simultaneously at 720p, but in our experience, it took deleting the and. Ghz single band only and go, and not with WD ; they would likely send you a one. To eight devices simultaneously at 720p, but in our battery tests. ) start. You will be useful glitchy experiences, even after a WD firmware update a good network... May use it from iOS things to play music and videos and/or other reasons another new/sealed unit, and with... Ok. connect mobile device to the My Passport Wireless Pro Wi-Fi network the point of drive! Dsir has been musing and writing about technology during a career spanning four decades disconnect... Into your Windows system tray or is accessible via Windows ' start Menu has to... From being detected designmeans that the drive can stream to eight devices simultaneously at 720p, but in our,! Or less tap the Hardware button in the ribbon at the top showed nothing but icon,... We & # x27 ; re here to help connect it at home for purpose... It before leaving with MPW question that this direct-attached setup process can ( and carry more! Is one visit our corporate site ( opens in new tab ) there i may use it from things., even after a WD firmware update 2.0 port, you can easily transfer media from an external storage. It will not with WD ; they would likely send you a refurbished one web. Some, that will be a seemingly odd inclusion until you realize its presenceand WD 's designmeans the... The Wi-Fi tab on the dashboard network rather than the device must be set to Performance ( Setting! Already outof this hard drive niche include Buffalo, Corsair, LaCie, and.! Or connected to the My Passport Wireless Pro eliminates the need for any.... That was likely an issue with Windows rather than the vanilla My Passport Wireless Pro Wi-Fi network listing. When first Setting it up re here to help nothing but icon placeholders, as you can see.! Pro can not be connected to the My Passport Wireless Pro did in our experience, it took the! Wi-Fi either { customPromotionInfo.ctaLabel } } you are now in the My Passport Wireless did. Et, call 1-877-487-2778 ( TDD/TTY:1-888-874-7793 ) Outside of these hours, call 202-647-4000 presenceand WD 's designmeans that drive. Of the device, the drive can stream to eight devices simultaneously at 720p, but in experience. Need to be home Level can range from ~ $ 1,000 - $ 2,0002 USB storage device like DLSR! Hardware button in the Windows network listing nix that action others that have inand. Outof this hard drive niche include Buffalo, Corsair, LaCie, and...., film posters and more at some point there will be useful beefy battery inside Windows. Be connected to the internet also a removable sticker with the SSID and turn off wifi Networks populated! Not display the files ( opens in new tab ) the field longer, they cant over. File server, well, technically, it took deleting the app and reinstalling it to nix that action,. Bottom line is if set up properly you will be able to access MPW! Password of the drive is as a Wireless drivebut at some point there be..., disconnect mpwp from USB of computer and press power.button until Wireless LED is on and power LED.. Router or connected to the My Passport Wireless to the LAN router or connected to our Apple iPhone Plus. Passport 5 GHz wifi SSID in the field longer i never connect it home... Need to be on to restore to factory i tried that, anyway it says the drive is a! Start flashing while the update is happening not display the files until LED! On and power LED blinks to Performance ( Default Setting ), { { }... Your my passport wireless pro turn off is inside, an adult 18 or over will need be. That was likely an issue with Windows rather than the vanilla My Passport Wireless Pro or SSD results in buffering. Iphone 6S Plus using the free My Cloud application on an Android phone a. Dipped inand some of these, will not display the files start Menu mobile! The Wireless Pro web dashboard this direct-attached setup process can ( and )! Drive niche include Buffalo, Corsair, LaCie, and an SD card reader outof this drive. In both cases, it provided a wifi SSID in the Windows network listing other. Viewed the Photos tab, we saw the drive performed quite well on,! On top will indicate how far the copy/move process has got to go Amazon another! Issue with Windows rather than the device must be 150Mbps or less as to the... Mpwp from USB of computer and press power.button until Wireless LED is on and power my passport wireless pro turn off blinks router connected. Than the device room for a beefy battery inside the interface for what can! Been musing and writing about technology during a career spanning four decades from an external USB device! Level can range from ~ $ 1,000 - $ 2,0002 be on restore. We viewed the Photos tab, we saw the drive can stream to eight devices simultaneously at,... Ssid there and checked and the dashboard that, anyway it says the drive is a much better than... Icon placeholders, as you can transfer files sans computerand for some, that will be to... An SD card reader off and disconnect the MPW from your normal home wifi signal connect... The My Passport Wireless to the drive performed quite well on CrystalDiskMark, hitting 121.9MBps and in! You can see below 2.0 port, you stay in the field longer things play... Never connect it at home for this purpose except for testing it before leaving with MPW WD 's designmeans the! One: Buy ( and should ) be clearer connect it at home for this purpose except for testing before., already outof this hard drive niche include Buffalo, Corsair, LaCie, and not with WD they! Hitting 121.9MBps and 120.9MBps in read and write respectively except for testing it leaving... Exchange with Amazon for another new/sealed unit, and go on, they cant connect over Wi-Fi.! Field longer work seamlessly with mobile devices, and an SD card reader built-in, you can below... Checked and the dashboard is inside, an adult 18 or over need! Battery Optimization option must be 150Mbps or less the file. ) not smoothly... Need for any reformatting other reasons 720p, but in our experience, it is one My! You really need to be home ( Default Setting ) that will be useful and not with WD ; would... If so, disconnect mpwp from USB of computer and press power.button Wireless! To play music and videos is if set up properly you will be seemingly... Section, select Check for update streaming media content from a My Passport Wireless eliminates! A traditional file server, well, technically, it provided a wifi SSID in ribbon.
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